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Patient Experience


San Juan Regional Medical Center is accredited by DNV Healthcare Inc. By demonstrating compliance in hospital quality, innovation, and continued performance improvement, we are able to provide personalized healthcare to our community. SJRMC strives to deliver quality and compassionate care to all of our patients and their families. Please let us know if you have a concern—we value your input and view it as an opportunity for improvement.

Report a Concern
Patient Experience
801 W. Maple St.
Farmington, NM 87401
505.609.6963
Hours: Monday - Friday, 8:00 a.m. - 4:30 p.m.

Submit a Complaint

Submit a Compliment

You may also email directly to patientexperience@sjrmc.net

Hospital Operator
505.609.2000

While all staff members are empowered to assist you with difficulties, we understand that other channels are sometimes necessary. Our Patient Experience team serves as a liaison between the patient, care team, and hospital.

We will attempt to resolve your concern immediately. If we are unable to resolve your concern according to your satisfaction during your visit, we will continue to investigate. You will receive a written response of our findings within seven days of the date reported.

You may file a grievance directly with the New Mexico Department of Health regardless of whether you have reported a concern with SJRMC.
1.800.752.8649
New Mexico Department of Health
2040 South Pacheco St., Room 211
Santa Fe, NM 87505

If you wish to file a complaint to DNV GL-Healthcare, you can email or call DNV at 
hospitalcomplaint@dnvgl.com or 866.496.9647.

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