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Patient Experience


Did you have a positive experience? Do you want to thank and recognize an employee? Share your story below. 

Submit a Compliment 

San Juan Regional Medical Center is accredited by DNV. By demonstrating compliance in hospital quality, innovation, and continued performance improvement, we are able to provide personalized healthcare to our community. San Juan Regional Medical Center is part of the international What Matters to You movement, enhancing the patient experience by focusing on what matters to our patients. Asking What Mattes to You? is about working to understand what matters to a patient within the larger context of their life. It is a simple question with a powerful impact. It can help patients and caregivers: 

  • Improve communication 
  • Foster shared decisions 
  • Build trust and respectful relationships  
  • Ensure that care is aligned with what matters to patients and their families

SJRMC strives to deliver quality and compassionate care to all of our patients and their families.

Please let us know if you have a concern—we value your input and view it as an opportunity for improvement.

Report a Concern
Patient Experience
801 W. Maple St.
Farmington, NM 87401
Hours: Monday - Friday, 8:00 a.m. - 4:30 p.m.

Submit a Complaint

You may also email directly to

Hospital Operator

While all staff members are empowered to assist you with difficulties, we understand that other channels are sometimes necessary. Our Patient Experience team serves as a liaison between the patient, care team, and hospital.

We will attempt to resolve your concern immediately. If we are unable to resolve your concern according to your satisfaction during your visit, we will continue to investigate. You will receive a written response of our findings within seven days of the date reported.

You may file a grievance directly with the New Mexico Department of Health regardless of whether you have reported a concern with SJRMC.
New Mexico Department of Health
2040 South Pacheco St., Room 211
Santa Fe, NM 87505

If you wish to file a complaint to DNV, you can email or call DNV at or 866.496.9647.

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