Our goal is to keep healthcare safe and effective for each patient. You and your care partner can play an important role in your own healthcare by staying informed and being actively involved in decisions about the care you receive. We’ll show you how.
If you have questions or concerns, and if you don’t understand, ask again. Your healthcare team will be glad to help.
• Don’t be embarrassed or frightened if you don’t understand something your healthcare professional tells you. Let us know, at any time, if you have any questions about your care.
• You have the right to select a care partner. This can be an adult family member or friend who you choose to help make decisions about your care. This person should be someone you are comfortable with knowing the details of your hospital stay. Your care partner can ask questions, discuss your treatment with your caregivers, and lend comfort and support.
• Expect healthcare workers to introduce themselves when they enter your room. If a healthcare worker is not readily identifiable, ask to see their identification.
• We will provide interpreter services, if needed, to assure that you fully understand any communications with your healthcare providers.
We take extra measures to assure your safety.
• We have standardized many of our processes to ensure that you receive excellent care.
• We work very hard to assure the appropriateness and effectiveness of your care.
• You should expect that we will courteously provide you with information on your condition or disease process.
• Thoroughly read all medical forms and make sure you understand them before you sign anything. If you don’t understand, ask the healthcare professional requesting your signature to provide an understandable explanation.
We will be preparing you for discharge during your hospital stay.
• On the day of discharge:
o If you receive a prescription, have it filled
o Know the hours of your pharmacy
o If you need medical equipment to be used at home, you will receive a RX for those items and an equipment company will deliver to the hospital or to your home as appropriate
o Bring comfortable clothing to change into when you are discharged
o We make every effort to complete your discharge early in the day, so be sure that you have made arrangement for your transportation home.
Educate yourself about your diagnosis, the medical tests you are undergoing, and your treatment plan.
• We encourage you to sign up for our Patient Portal. This secure, private web portal allows you to access your health information online 24 hours a day, 7 days a week.
• The Patient Portal also has a list of health insurance companies that are accepted at San Juan Regional Medical Center.
• You can use the Patient Portal’s Online Bill Pay for a simple, secure way to pay your accounts online.
• Know what medications you take and why you take them.
• We will ask you about the medications you take at home in an effort to prevent interactions or problems with medications ordered while in the hospital. This holds true for vitamins, herbal supplements, and over-the-counter drugs.
• We will explain the purpose of new medications and possible side effects.
• You should expect that our staff will ask you to state your name and your birth date. These measures are part of our patient safety initiatives to assure the correct medication or treatment is provided for the correct patient at the right time.
At San Juan Regional Medical Center, you should expect that we will do everything possible to make your stay with us the very best it can be. We respect your rights including your right to be involved in decisions about your care, treatment, and services provided. We encourage you to participate in all decisions about your treatment, making your wishes known to your physician and caregivers. You are the central focus of the healthcare team.
