Patient & Visitor Information

We welcome you to San Juan Regional Medical Center. We are sincerely interested in making your stay as pleasant as possible and we will do all we can to speed your recovery. Our mission as a regional medical center is to personalize health care and create enthusiasm and vitality in healing. Our vision is to be known as the most personalized quality health care provider.

Visiting Hours
We welcome guests and understand the important role friends and family play in your recovery. Our guidelines for visiting are designed to be in the your best interest and in keeping with overall hospital safety and security. For a complete listing of visiting hours and guidelines, please view our brochure, Guide for Visitors (PDF).

Parking
Patient and visitor parking is conveniently located near the east entrance of the hospital. The parking lot is open 24 hours a day and is patrolled by security.Valet service is available at the front entrance Monday through Saturday from7 am to 7 pm. Enjoy this free, convenient service to save a walk from the parking lot. There is no tipping for this service.

Chaplain & Chapel Services
Chaplains are very important members of the healthcare team and are available to assist patients and their families with emotional and spiritual concerns. If you would like to contact a member of  the Chaplaincy Program, call 609-6007 or page the on-call chaplain through the hospital operator.

The hospital’s interfaith chapel is located on the main floor adjacent to the Emergency Entrance and PBX offices and is available to anyone 24 hours a day.

Cafeteria
In August, 2006, a new, upscale cafe, Cafe La Ventana, will replace the Cafe Que Pasa for our patients and visitors. Specialty coffees and quality dining will be available from 6:30 am to 6:30 pm. Cafe La Ventana will be located in the East Tower expansion.

Notary Service
For Notary Public Services, call 609-6090 or 609-6112 during regular business hours.

Cashier Services
Located in the east entrance lobby on the first floor of the hospital, cashier services are available 8am to 4:30pm Monday through Friday. To contact cashier services, call 609-6002.

Gift Shop
For your convenience, the Gift Shop offers cards, magazines, flowers, assorted toiletries, gifts and much more. Located next to the north entrance, near the main elevators, the Gift Shop is open daily Monday through Saturday.  For hours of operation or more information, call 609-6020.

Security
Hospital Security Officers provide safety and security measures for patients, visitors, staff, and physicians on a 24-hour basis. During the evening hours, escort services are available for those individuals who desire an escort to their vehicle by calling the hospital operator or by picking up one of the wall phones in the elevator lobby or the east entrance lobby.

Tobacco Free Policy
All San Juan Regional Medical Center facilities are tobacco free. Tobacco use by patients, visitors, staff, and others is not permitted anywhere on the property.

Cellular Phones
Cellular phones may be used anywhere in the hospital except patient care areas or where signs are posted. On some nursing units, cordless phones, which look similar to cell phones, are used as a means of effective communication with the nursing staff.

Diversional Activities
Playing cards, games, reading material, or other diversional activities are available by calling SJRMC Volunteer Services at 609-6280.

Telephone
A telephone has been placed at your bedside for your convenience. To make an outgoing call, dial 9, and the number you are calling. If you need to place a long distance call, dial 0, and the hospital operator will assist you. To call a patient’s room directly, call the main hospital number at (505)609-2000.

Waiting room phone numbers:
Surgical Waiting Area (505)609-6272
ICU Third Floor (505)609-2000 ext. 3045
ICU Fourth Floor (505)609-2000 ext. 4599

Hospital Building Directory

First Floor

• Administration
• Audiology
• Registration
• Financial Counselors
• Operating Room Services
• Emergency Services
• Cardiopulmonary/Special Services
• Radiology/MRI
• Food Services
• Gift Shop

Second Floor

• Renal/Dialysis
• Laboratory
• Physical Therapy/Cardiac Rehab
• Adult/Adolescent Behavioral Health Services
• Cardiology

Third Floor

• Surgical
• Pediatrics
• ICU3

Fourth Floor

• ICU4
• Medical

Fifth Floor

• Childbirth Center

Information
The list below provides frequently called extensions within SJRMC:

609-2000 Main hospital number
609-6121 Birth Certificates
609-6007 Chaplain
609-6020 Gift Shop
609-6024 Lost and Found
609-6280 Patient Information

Your Admission
Registration Services is located in the east lobby of the hospital. Schedule your test or service through the specific hospital department you are receiving services from. Please call or go to the individual department. You may also schedule your test or service through your physician's office.

For your convenience, pre-registration can be done over the phone by calling 609-6008. Registration services at are available Monday through Friday from 8:00am-5:00pm.

Faster Registration
Please have the following information to help us speed up your registration.

1. drivers license or picture identification
2. your physician's name
3. name of the physician ordering the test or service
4. scheduled date of admission
5. your insurance information

Pre-Registration
If you register before the day of your test or service, we can verify your information on your behalf. This will make the day of your visit quicker and easier.

Patient Meals
Each morning at breakfast you will receive a menu for the next day’s meal selection. If your doctor has ordered a specific meal, such as a low sodium diet, a card explaining the restrictions of the specific diet will be brought to you by a dietary hostess. If you have any questions, call x6385.  Room service for patients is also available.  Room service  menus with a wide selection of foods (subject to patient's special diet requirements) will provided.  Room service is only available for patients, not for visitors and family.

Guest Trays
Guest trays may be purchased from Admissions/Registration for $5.00 and may be ordered anytime prior to mealtime.

Ethics Committee
Making decisions about health care today can be very complex. Sometimes, those decisions are very difficult to make and need the guidance of a professional team. If you would like a consultation with the Ethics Committee regarding a difficult health care decision, tell your nurse, doctor, or contact the chaplain on call through the hospital operator.

Your Discharge
When your physician determines that you can be released from the hospital, nursing and a member of the care facilitation team will make arrangements for your dismissal.

When you are ready to leave, an escort will take you from your room to your transportation in a wheelchair.

Financial Arrangements
SJRMC’s Business Services team is ready to help with financial health care concerns. For information, call 609-2800 or come by the Financial Services -- Counselor services in Admissions/Registration between 8 am-4:30 pm, Monday through Friday.

If you have not made financial arrangements with SJRMC or need to update your mailing or financial information, please stop by the Registration office before leaving the hospital.

Patient Bill of Rights & Responsibilities
We consider you a partner in your hospital care. When you are well informed, participate in treatment decisions, and communicate openly with your doctor and other health professionals, you help make your care as effective as possible. As a patient, you also have responsibilities. You are responsible for providing information about your health, including past illnesses, hospital stays, and use of medicine. You are also responsible for asking questions when you do not understand information or instructions. For a more comprehensive PDF version of this document click here.

Valuables
While we understand how comforting it can be to have familiar, personal belongings near you, SJRMC cannot be responsible for breakage or loss of these articles. Please bring only those items you need for daily use such as eyeglasses, contact lenses, dentures or hearing aids. For valuables such as credit cards, cash, or jewelry, please send these items home with your family or friends. If you are unable to do this, please contact your nurse and arrangements will be made to place these items in the hospital safe until you are discharged.

RV Hook-Ups
Available through the Connelly Hospitality House, RV spaces are available for $10 per day. Contact Connelly Hospitality House at (505) 609-2273 for more information.

Access to Medical Records
Your medical records in the custody of SJRMC can be made available to you or your representative when advance notice is given. The records may be inspected by appointment Monday through Friday between the hours of 8:00am and 4:30pm excluding legal holidays. We strongly encourage you to make arrangements with your healthcare provider to review the records with you to facilitate their proper interpretation. Call the Medical Records Department at (505) 609-6121 for an appointment or for more information.

Communications Assistance
Interpreters: SJRMC has interpreters available for Spanish, Navajo, and sign language as well as many other languages via a Language Line Telephone Interpreter Service, as the need arises. For assistance, notify your nurse.
Hearing Impaired: Volume-controlled telephones and TDD equipment are available for hearing-impaired patients. Please advise your nurse if any assistance is needed.
Visually Impaired: Signage at SJRMC is alto in Braille to assist those with sight difficulties.

Advance Directives
If you are over the age of 18, New Mexico law recognizes your right to decide what medical care and treatment you do, or do not want to receive.

Making an advance directive—which is a written set of instructions that can be placed in your medical record—helps you be in control of treatment decisions and also helps your family, friends, and physicians follow your wishes if you are unable to act following a serious illness or injury. For more information about advance directives, talk with your nurse, physician, or a member of the Care Facilitation Team at 609-6260.