Reviewers

The Author is grateful to the following individuals, for their time and expertise in reviewing the triage content that has been incorporated into these protocols.

Call Center Medical Directors

Lee-Anne Facey-Crowther M.D., Medical Advisor, Clinidata Corporation, Toronto, Ontario, Canada
Susan MacLean, M.D., Medical Advisor, Clinidata Corporation, Toronto, Ontario, Canada
Barton Schmitt, M.D., Professor of Pediatrics, Medical Director, After-Hours Call Center Children's Hospital, Denver, CO
Mark Rotty M.D., Medical Director, Medical Call Center, Children’s Physician Network , Minneapolis,MN
Gary Setnik M.D. Chair, Emergency Medicine, Mount Auburn Hospital, Cambridge, MA. Co-Director, Division of Emergency Medicine, Harvard Medical School. Medical Director, Intellicare
Michael Wahl M.D., Medical Director, The Illinois Poison Center, Chicago, IL

Physicians

Charles Bareis, M.D., General Internist, Chief Medical Officer, MacNeal Hospital and Health Network, Berwyn, IL
Gregor Blix M.D., Urologic Surgeon, Medical Director Healthcare Midwest Surgery Center, Bronson Methodist Hospital and Borgess Hospital, Kalamazoo MI
Carolyn B. Bridges M.D. CDR, USPHS. Assoc. Director for Science (acting), Influenza Division, NCIRD (proposed) Centers for Disease Control and Prevention
John Brofman M.D., Pulmonologist, Medical Director of Critical Care, MacNeal Hospital and Health Network, Berwyn IL
Dwayne Coad M.D., Emergency Physician and Hospice Physician, Yellowknife , Northwest Territories, Canada
Andrew Davis M.D. MPH, General Internist, Asst. Professor of Clinical Medicine, University of Chicago Hospitals, Chicago IL
Kellie Flood-Shaffer M.D., Assistant Professor, Obstetrics and Gynecology, Texas Tech University, Lubbock TX
David Goldberg M.D., Director of Student Health, Asst. Professor of Medicine, Loyola University Medical Center, Maywood IL
Kenneth Heinrich M.D., Asst. Medical Director, Emergency Services, MacNeal Hospital and Health Network, Berwyn IL
Tony Lang, M.D., Intemist, Mercy Hospital and Medical Center, Chicago IL
Katherine Nolan-Watson M.D., Asst. Professor in Obstetrics and Gynecology, Loyola University Medical Center, Maywood IL
Roger Kaldawy M.D., Asst. Professor in Ophthalmology and Visual Sciences, Boston University School of Medicine, Boston MA
Edward Otten, M.D., Toxicologist, Professor of Emergency Medicine, University of Cincinatti Medical Center, Cincinatti OH
Greg Ozark M.D., Director, Med-Peds Residency, Loyola University Medical Center, Maywood IL
Paula Podrazik M.D., Geriatrician, General Internist and ED Physician, University of Chicago Hospitals, Chicago IL
Anna B. Reisman M.D., Assistant Professor, Department of Internal Medicine, Yale University School of Medicine, New Haven CT
Daniel Stone M.D. MBA, Attending Physician and Clinical Instructor, Northwestern Univ Emerg Med Residency, Chicago IL
Herb Sutherland, D.O., Medical Director of Emergency Department and Medical Call Center, Central Dupage Hospital, Winfield IL
Penny Tenzer M.D., Vice-Chair, Director of Family Medicine Residency, University of Miami Hospital and Medical School, FL
Diana Viravec M.D., Asst. Medical Director, Emergency Services, MacNeal Hospital and Health Network, Berwyn IL
Gary Wainer, D.O., Family Practice Attending, Vice-President, MacNeal Hospital and Health Network, Berwyn, IL
James Wilkerson M.D., Attending Pathologist, Merced Pathology Laboratory, Merced CA

Nurses

Mary Alexander CRNI, Chief Executive Officer, Infusion Nurses Society (INS), Editor, Journal of Infusion Nursing
Norwood MA
Joanne Dedowicz RN, Director of Resource and Referral, Behavioral Health, Edwards - Linden Hospital, Naperville IL
Jenny DuFresne RN, Manager for Valley Connection Call Center, Santa Clara Valley Hospital, Santa Clara CA
Rebecca Gebhart RN MSN, Faculty, University of Phoenix AZ, Call Center Advisor, ExpertKnowledgeNetwork.com
Deborah Gresham RNC MSN, Clinical Nurse Specialist, Center for Women's Health Care, Miami Valley Hospital, Dayton OH
Valerie Grossman RN BSN CEN, Director of Medical-Surgical Services, Via Health Hospital, Rochester NY
Cheryl Magnusson RN BSN, Educator Coordinator, Evergreen Healthline, Evergreen Hospital Medical Center, Kirkland WA
Laura Mahlmeister RN PhD, Educational and Nurse Legal Consultant, L&D Nurse, Mahlmeister and Associates, San Francisco CA
Kelli Massaro RN, Telephone Triage Consultant, Call Center Nurse, After-Hours Call Center Children's Hospital, Denver, CO
Donna Matthews RN, Director of Professional and Client Services, Fonemed, St. John's, Newfoundland, Canada
Becky McGowan RN, Call Center Nurse and Emergency Department Nurse, MacNeal Hospital and Health Network, Berwyn IL
Kim McCormick RN, Telephone Triage, Home Health and Hospice Nursing, MacNeal Home Health Care, Berwyn, IL
Laurie Peachey RN, Clinical Practice Consultant, Clinidata Corporation, Toronto, Ontario, Canada
Joan Rucker RN, Perinatal and Maternal Educator, MacNeal Hospital and Health Network, Berwyn, IL
Beverley Tipsord-Klinkhammer RN MBA, Senior VP of Patient Services, Onslow Memorial Hospital, Jacksonville NC
Michelle Violette RN BScN MSc, Clinical Practice Consultant, Clinidata Corporation, London, Ontario, Canada

Dentist

James Discipio, DDS, LaGrange, Illinois

Behavioral Health Counselor

Jennifer Vitagliano MC CPC, Helpline Coordinator, Behavioral Health Services, Banner Health System Call Center

Disclaimer: This information is not intended be a substitute for professional medical advice. It is provided for educational purposes only. You assume full responsibility for how you choose to use this information.

Author and Senior Reviewer: David A. Thompson, M.D.

Last Reviewed: 9/21/2007

Last Revised: 9/21/2007

Content Set: Adult HouseCalls Online